Friday, October 16, 2009
Wednesday, September 30, 2009
Tuesday, September 15, 2009
IMPORTANT: Things you should know about call centers.
For the most part, many people see call centers such as Just Flowers, 1-800-Flowers, Pro Flowers etc., as an easy way to order an arrangement. You don't have to research florists in the area you're sending to; you can look online at arrangements to choose from, and just like that, you're done. Easy as pie, right? WRONG! Any business that can take an order for you but is not a facility housing designers, a cooler, and flowers is a CALL CENTER.
Let us provide a scenario for you.... You dial the number you've seen on commercials or on a website. The person on the other end takes your information. You want to send a birthday surprise to your mom in Franklin, TN. A gorgeous pink and white arrangement you saw on their website for only $19.95. Beautiful. You place your order, pay with a credit card and go on your merry way. Mom will love them!
Here's what really happened: You called; your order was taken; you paid $19.95. The person you spoke with finds a REAL florist in Franklin, TN (i.e. someone like us), and gives us a call. Now, because we don't accept orders from call centers, we refuse the order. They continue calling other florists in the area. If they cannot find one who will accept, they call YOU back, tell you they cannot deliver to that area and you have to start at square one with usually only a tiny window of time to start over. OR, they find a florist who accepts. But they only give the florist $11.95 to make the arrangement. They've taken out their cut. So now your arrangement is going to be tinier than you anticipated.
The easiest way to order flowers is to contact your local florist even if you are sending something out of their delivery area. There will be a charge for wiring an order out but it is miniscual and does not come out of your arrangment price. Your florist will have detailed files as to good flower shops in the area you want to send to and will make a good selection for you. Also, should there be problems with your order, you can be sure your florist will take it out of your hands and compensate in some way.
Be smart! What seems like an easy way out is not always the way to go!
Thursday, September 10, 2009
A Glimmer of What's to Come...

Monday, August 17, 2009
Boxes, boxes everywhere!
Gus: The REAL owner!
Let us introduce the REAL owner of Franklin Flower. He's off white, sleeps in a basket, and can be very grumpy when first woken up! He's none other than our trusty shop cat, Gus. After a terrible storm 5 years ago, Gus showed up on our doorstep, seemingly adopting us as his new family. We gladly took him in and he has reigned ever since. The interesting thing about Gus is he is a Polydactyl cat or a Hemingway cat, meaning he has an extra toe on each of his paws. Gus has been featured in news articles and several other venues numerous times. People from all over who know about Gus stop by regularly to visit him and do a little browsing. He's definitely a crowd pleaser but just like any celebrity, he has his moments. So you tell us.... Who's the real owner here?
Photo By: Meredith Morris





